Head of Customer Success

Remote · London, England, United Kingdom

Description

Who we are

FYXER is the market-leading Virtual Executive Assistant Service in the UK. Founded by Richard and Archie Hollingsworth in 2015, FYXER trebled its revenue year-on-year in its first two years of trading and doubled it last year. We have consistently grown both our customer base (80) and personnel (60), which we aim to increase to 110 and 80 by the end of 2019.

Thanks to our unique business model, we’re not only changing how executives are supported - by offering them a holistic service rather than a single employee - but also how Executive Assistants work, by providing flexible, remote working which redefines their work-life balance.

We pride ourselves on our customer satisfaction and have an equitable Net Promoter Score to service industry leaders, The Ritz. Our team of Executive Assistants (or Fyxers) go above and beyond for our predominantly technology-based clients, which include ClearScore, Secret Escapes and CharlieHR.

What you will do in the role

Requirements

What you will be judged on?


Who we are looking for

What you need to be great at


The fit

Benefits

What makes this an amazing opportunity?

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